Scuttle Shuttle
Scuttle Shuttle

Terms of Service


All transportation operated by Scuttle Shuttle, LLC, is subject to the following Terms of Service. By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at: ScuttleShuttle.com/termsOfService.html.

By agreeing to these terms of service, you also confirm that you understand how our service works.

Reservations

Reservations for transportation are valid only for the time and date specified. Reservations must be made through our website.Scuttle Shuttle is not responsible for unused reservations or costs incurred as a result of customer error.

Customer Check-In Procedure

Customers are checked-in to the shuttle by a Scuttle Shuttle representative using a proprietary digital manifest system. Customers are not required to provide a receipt or confirmation to board our shuttle but instead simply provide their name and our representative confirms the reservation via the manifest and checks the customer in prior to boarding. It is the customer’s responsibility to be ready and waiting to depart from the pickup location. Customers should be waiting at the pick-up location at least 10 minutes prior to the designated pick-up time as indicated on the customer confirmation. Our shuttle is clearly marked and our representatives are in uniform so please look for these identifiers. Customers are checked-in to the shuttle by our representative using a proprietary digital manifest system. Customers are not required to provide a receipt or confirmation to board our shuttle but instead simply provide their name and our representative confirms the reservation via the manifest and checks the customer in prior to boarding. If time permits, as a courtesy, our Shuttle Engineers will send a text message notifying the customer of their arrival at the pick up location. It is important for customers to note that failure to arrive on time will inhibit our ability to provide service and will result in forfeiture of fare. **Important Note: Scuttle Shuttle provides texts alerts and reminders simply as a courtesy and during high volume periods such as University of Alabama breaks, customer volume may not allow time for these alerts. Customers should never wait for a text alert to proceed to the pick-up location and should be waiting at the pick-up location at least 10 minutes prior to the designated pick-up time as indicated the Reservation Confirmation.

Scuttle Shuttle to the Airport

For reservations to the Birmingham-Shuttlesworth Airport (BHM), Scuttle Shuttle customers should select a route schedule time that allows them to be at the airport well in advance of their flight. As a courtesy, Scuttle Shuttle may answer questions or make suggestions to assist a customer in making a reservation; however, Scuttle Shuttle cannot make any official recommendation regarding route selection and assumes no liability if the customer selects a route schedule that does not allow for them to get through check-in and security or otherwise meet their flight. It is the customer’s responsibility to be ready and waiting to depart outside of the pickup location. Customers should be waiting at the pick-up location at least 10 minutes prior to the designated pick-up time as indicated on the customer confirmation. Our shuttle is clearly marked and our drivers are in uniform so please look for these identifiers. Customers are checked-in to the shuttle by the Shuttle Engineer using a proprietary digital manifest system. Customers are not required to provide a receipt or confirmation to board our shuttle but instead simply provide their name and the Shuttle Engineer confirms the reservation via the manifest and checks the customer in prior to boarding. If time permits, as a courtesy, our Shuttle Engineers will send a text message notifying the customer of their arrival at the pick up location. As an additional courtesy, a text message will be sent to any customer who has yet to board the shuttle giving a two minute warning to report to the shuttle pick-up location before the shuttle departs. It is important for customers to note that failure to arrive on time will inhibit our ability to provide service and will result in forfeiture of fare. **Important Note: Scuttle Shuttle provides texts alerts and reminders simply as a courtesy and during high volume periods such as University of Alabama breaks, customer volume may not allow time for these alerts. Customers should never wait for a text alert to proceed to the pick-up location and should be waiting at the pick-up location at least 10 minutes prior to the designated pick-up time as indicated on the Reservation Confirmation.**

Concerns about Pick-ups

If a customer is concerned or has a question about a pick up they should contact Scuttle Shuttle Command at 205-471-7433 and follow the phone menu prompts.

Customer Contact Information

The customer should include the “Day of Travel” phone number for the driver to make contact upon arrival for pick-up or to provide assistance as needed. Drivers are not required to call or text this phone number in advance of the pickup, however as a courtesy we make contact as needed to give updates and assistance as needed. Failure to provide a contact number for the day of travel may prevent our ability to provide excellent service. Customers may also receive additional notification calls to the designated contact number announcing reservation details in advance of the pickup.

Scuttle Shuttle from the Airport

Please note that Scuttle Shuttle picks up at BHM airport outside of baggage claim doors 2L in the the outside lane (the inside lane closest to the baggage claim doors are reserved only for taxis). Our shuttle is clearly marked with our logo and name and our drivers are in uniform so please look for these identifiers. Customers are checked-in to the shuttle by the Shuttle Engineer using a proprietary digital manifest system. Customers are not required to provide a receipt or confirmation to board our shuttle but instead simply provide their name and the Shuttle Engineer confirms the reservation via the manifest and checks the customer in prior to boarding. Due to airport policy, we are not able to leave the shuttle so please be prepared to bring your luggage to the shuttle where we will be happy to load it for you so long as it does not exceed our weight restrictions. The scheduled pick up times at the BHM airport are listed on our website under the "Routes/Schedules" page. As a courtesy, our driver will text our scheduled passengers upon arrival to the airport. We try our best to offer a range of pick up times, however, you may have to wait for our pickup time at the airport.

Reservations Made Within 36 Hours

We highly recommend making reservations in advance as much as possible using our secure website and payment portal. Last minute reservations can be accommodated based on availability by calling customer care at 205-471-7433. Due to the admin costs associated with our office manually processing the reservation those reservations made with less than 36 hours notice are subject to a $5.00 last minute reservation fee. These reservations are also non-refundable.

Changes to Reservations

Scuttle Shuttle will attempt to make changes to existing reservations as availability allows; however, changes made to a reservation within 36 hours of the original reservation date/time are subject to a $5.00 fee due to the admin costs associated with our office manually editing the reservation.

Reservations during UA Breaks

We highly recommend making reservations well in advance for any and all UA breaks as seats tend to sell out quickly. Last minute reservations can be accommodated based on availability by calling customer care at 205-471-7433. Reservations made with less than 36 hour notice are subject to a $5.00 last minute reservation fee and are non-refundable.

Custom Reservations

Scuttle Shuttle may provide custom service upon request, when available. Custom services may include custom pick up or drop off points, custom service time, or exclusive group service. Customers with questions regarding our custom services should contact our office during regular office hours at 205-471-7433 for pricing and availability.

Scuttle Shuttle Cancellation Policy

Scuttle Shuttle will not provide a refund if the reservation is cancelled or changed less than 48 hours prior to pick-up time, or in the event of reservation abandonment. This includes bookings made within 48 hours of pickup time.

Flight Cancellations and Delays Due to Airlines

Failure to contact Scuttle Shuttle with flight cancellation or flight delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare. If we are contacted in a timely manner regarding a flight delay or cancellation, a credit will be issued. This credit is valid only for a replacement reservation (within 48 hours of the original reservation date).

User Error

The customer is responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. Before paying for reservations, patrons have the opportunity to review and change the information selected during the reservation process. Scuttle Shuttle is not responsible for mistakes made by customers while using the service, its official websites, or mobile applications. Confirmation emails are provided at the time of booking and customers are responsible for reviewing this confirmation for accuracy.

Travel Times and Delays

Scuttle Shuttle is not responsible for significant delays in anticipated pick-up or arrival due to traffic, weather, or road conditions, or any other unforeseen circumstances such as Acts of God. Under such conditions, Scuttle Shuttle reserves the right to cancel and refund reservations in advance of the scheduled pickup.

Unlike direct transportation, shared ride travel typically takes longer as customers wait for fellow passengers to load or unload. In addition to being affected by other passengers sharing the ride, travel time is dependent on geography, weather condition, time of day, and traffic conditions. Please note that game-day traffic can be another factor outside of Scuttle Shuttle's control. Because of these variables, we cannot provide an exact travel time.

Service Advisories

At times there may be delays and changes to normal operations due to severe weather, traffic incidences and special events. Whenever possible, Scuttle Shuttle will notify customers in advance. Scuttle Shuttle reserves the right to cancel and refund reservations in advance of the scheduled pickup.

Customer Service Concerns

Customers are encouraged to notify us of their experience, good or bad. Feedback can be texted to us anytime at 205-471-7433.

Limitations on Compensation Following Service Failure

Where it is determined by Scuttle Shuttle to be company fault, customers may receive compensation in the form of a partial or complete refund, reservation credits, or through other means.

Limitations on Compensation Following Missed Flights

When it is determined by Scuttle Shuttle to be company fault, Scuttle Shuttle may provide compensation not to exceed $100.00 per person for missed domestic flights and $200.00 per person for missed international flights. Meals and other expenses are not covered as part of reimbursement for delays or missed flights. Scuttle Shuttle does not assume any responsibility for lost income or potential income, and other losses resulting from missed professional or personal functions. When traveling to an important event, it is recommended to allow extra travel time by booking earlier than the recommended time to handle unexpected delays.

Limitations on Customer Claim Time

The Customer hereby acknowledges and agrees that, unless a longer period is mandated and made unwaiveble by law, any claim relating to the services provided to Customer hereunder, including, without limitation, claims relating to damaged luggage, missed flight or other out of pocket expenses due to any alleged service failure, must be brought within 15 days after the occurrence of the act or omission that is the subject of the claim.

Luggage and Personal Items

Customers traveling with valuables, priceless items, and prescription drugs should keep these items in their possession during the course of the trip.

Luggage Restrictions

Each passenger is allotted two regular-sized bags (e.g., suitcase, duffel bag) weighing 50 pounds or less and one carry-on item (e.g., diaper bag, laptop case, backpack, or purse). A regular-sized bag is defined as any bag with a maximum size of 62" (L+W+H) and a MAXIMUM weight of 50lbs. Extra fees will apply if a customer presents with items outside of these stated limitations. Customers must contact us for needs that extend beyond these stated amounts as we may not be able to accomdate the additional items due to the number of passengers booked on the same shuttle route. During UA breaks, additional luggage is likely not to be allowed due to space limitations.

Extra Luggage and Oversized Items

Our shuttle vehicles have limited cargo space. Items considered excessive are subject to an additional fee. The fee is dependent on the item(s) in question. Athletic equipment (e.g. bikes, surfboards, skis, golf clubs, etc.), non-ADA motorized scooters, and pet carriers will be subject to additional fees. Large boxes may also incur an additional fee. Boxes include bicycle boxes, travel trunks, and musical cases for larger instruments. Shipping boxes are also considered oversized due to the weight they can hold, not because of their dimensions. Please contact us IN ADVANCE if you plan to travel with extra luggage or any oversized item(s) to ensure that our shuttle vehicle will have the capacity to accommodate the item(s). During UA breaks, additional luggage is likely not to be allowed due to space limitations.

Damaged Items

Normal wear and tear to personal items is typical of the handling process during transportation. Transporting large items, such as luggage, may result in scratches, dings, and nicks. Scuttle Shuttle and its operators are not responsible for damages such as broken pull handles/straps, broken wheels or feet, or damages that are incurred as a result of over-packing, items packed improperly, or fragile items. Laptops or other fragile equipment should be kept with the customer in the main seating compartment and NOT stowed in the main cargo area.

It is the customer’s responsibility to ensure any belongings kept with customer in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while using the service.

Customer must report significant damage to any personal items during use of our service immediately to Customer Service. In the event Scuttle Shuttle determines the item was not treated with reasonable care and chooses to offer reimbursement for an item, the value of reimbursement is not to exceed $100.00 per passenger. Scuttle Shuttle reserves the right to inspect the item and determine the type and amount of reimbursement, if any, based on damages.

Lost Items

Passengers are responsible for their own luggage and any items placed by themselves or Scuttle Shuttle representatives in the shuttle vehicle. Scuttle Shuttle assumes no liability in the event of damage, loss or theft of any such property and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property.

Scuttle Shuttle, LLC and its owners and operators are also not liable for lost items left behind in the vehicle by a customer. However, Scuttle Shuttle does want to help customers reunite with lost items whenever possible. If an item is lost, Scuttle Shuttle recommends the customer immediately contact Customer Service. Returning items left behind or lost by a customer may result in delivery and/or shipping charges to the recipient.

Seatbelts

Seatbelts are provided for customer safety. Scuttle Shuttle requires customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Operators reserve the right to refuse service to parties out of compliance with applicable laws. Scuttle Shuttle vans seat 12 passengers. Seat capacity is limited to seats with working safety belts. State laws prohibit loading vehicles beyond seating capacity.

Tobacco Products and Electronic Substitutes

The use of all tobacco products in our vehicles is prohibited. In addition, patrons are prohibited from using electronic substitutes (e.g., e-cigarettes, vaporizers) while riding in our vehicles.

Traveling with Children

Scuttle Shuttle welcomes the opportunity to serve our younger travelers when accompanied by a responsible adult. State laws do not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards, you must supply an approved car seat for each child to whom the applicable law applies. For more information on applicable laws, please visit: the Insurance Institute for Highway Safety website . Operators reserve the right to refuse service to parties out of compliance with the Alabama state law. If service refusal is made because of this compliance issue, no refund will be offered.

We do not provide child restraint seats and will not be able to provide service without one. Our drivers cannot install safety seats. It is the parent or guardian's responsibility to ensure that the safety seat is adequate and properly installed in the shuttle vehicle. Patrons are encouraged to review the guidelines regarding child safety seats here and here. We also encourage patrons who are traveling with children who require the use of a safety seat to arrive a bit early for their departure so that they can install the seat(s) ahead of other patrons boarding the vehicle.

Traveling Minors

Customers under the age of 12 must be accompanied by a parent or guardian for the entire duration of the ride. Operators may refuse service if a child is not old enough to ride alone and is without an adult or guardian. Please note: Scuttle Shuttle does not offer gate-side or chaperone service without making previous arrangements with our office. This service is available at a fee of $75.00 and requires 2 weeks notice ; otherwise, it is the parent or guardian's responsibility to arrange for gate-side or chaperone service with the airport, individual airline, or hotel locations.

Pets and Service Animal Policy

Because of the allergies of some of our patrons, all pets (except properly credentialed service animals) are not permitted on our vehicles. Please be mindful of the vehicle size while booking rides with a service animal. It is requested that any customer traveling with a service animal contact our office at 205-471-7433 at least 48 hours in advance of the reservation.

Please be aware that if you have an allergy to animals, Scuttle Shuttle operates in accordance with the ADA and provides service to individuals accompanied by service animals.

Behavior While on Board

All of our customers should expect to travel in a safe, respectful and comfortable environment. Under no circumstances will inappropriate behavior, offensive language or offensive conversation be tolerated.

Customers should refrain from:

Additional Policies

Scuttle Shuttle does not except "flag-down" fares. All passengers must appear on our digital manifest in order to board our shuttle and must pay for their reservation in advance. For added safety, our drivers do not carry cash and are not allowed to accept cash fares or cash tips.

Privacy Policy

Your privacy is important to us. Our Privacy Policy is incorporated in this agreement and subject to these Terms and Conditions.

At Scuttle Shuttle, we are committed to protecting your privacy. We only use the information you provide to secure your Scuttle Shuttle reservation. At some point in the future, we may use the information we collect to occasionally notify you about important functionality changes to our web site, new Scuttle Shuttle services, and special offers we think you'll find valuable. If we do so, you'll be provided an opportunity to unsubscribe from this mailing list. Scuttle Shuttle does not sell, trade, or rent your personal information to others.

Disclaimer Regarding University of Alabama Referrals

Scuttle Shuttle, LLC reserves the right to use Tuscaloosa Charter Service, LLC, a contracted charter service vendor, to provide supplemental airport transportation services to clients affiliated with or referred through the University of Alabama. In such an event, an employee of Scuttle Shuttle, LLC, will be present on such charters to handle check-in and customer service related matters. However, Client understands and agrees that Tuscaloosa Charter Service, LLC is an independent contractor and its drivers are not employees of Scuttle Shuttle, LLC. Further, Tuscaloosa Charter Service, LLC may have its own policies and procedures in place regarding driver hiring, training, background checks, and use of drugs and alcohol that differ in whole or part from the policies and procedures of Scuttle Shuttle, LLC. Client agrees that Scuttle Shuttle, LLC shall not be liable for damages related to the conduct, acts, or omissions of Tuscaloosa Charter Service, LLC or its drivers and shall hold Scuttle Shuttle, LLC harmless from the same. Any representations made by Scuttle Shuttle, LLC in its advertising, marketing, or Terms of Service regarding policies related to driver hiring, training, background checks, and use of drugs and alcohol are understood by the Client to pertain only to bona fide employees of Scuttle Shuttle, LLC.